Webhook Event ReferenceSupport
ticket.updated
Triggers a support ticket is updated.
Example Requests
POST
/ticket.updated{ "api_version": "2024-04-01", "data": { "assignee": null, "channel": "string", "comments": [ { "attachments": [ { "file": null, "file_name": null, "id": null } ], "author": null, "body": null, "created_at": "2024-01-01T00:00:00Z", "from_email": null, "id": 0, "is_public": false } ], "created_at": "2024-01-01T00:00:00Z", "from_email": null, "id": 0, "order": "string", "priority": "string", "products": [ 0 ], "requester": null, "status": "string", "subject": "string", "tags": [ "string" ], "ticket_type": null, "updated_at": "2024-01-01T00:00:00Z" }, "event_id": "a7a26ff2-e851-45b6-9634-d595f45458b7", "event_type": "ticket.updated", "object": "ticket", "webhook": { "events": [ "ticket.updated" ], "id": 1, "store": "example", "target": "https://example.com/webhook/" }}